Terms of Service

1. Scope and Store Operator

These Terms of Service govern your use of https://fesmivo.com and purchases made through Fesmivo. The operating company identified in the Business Information section below is the business contact for the store. By using the website or submitting an order, you agree to these terms, subject to the consumer protections applicable in your location.

2. Eligibility and Account Information

You must be legally able to enter into a purchase contract under the laws that apply to you. If you create an account or provide checkout information, please keep it accurate and protect your login credentials. You are responsible for activities through your account to the extent permitted by law; contact us if you suspect unauthorized access.

3. Products and Website Content

We aim to present product descriptions, specifications, pictures, availability, and pricing clearly. Colors and appearance can vary across screens. Please review any product-specific warnings, dimensions, compatibility information, and usage instructions before ordering. We may correct genuine listing errors, with appropriate notice and remedies where required by law.

4. Orders and Acceptance

Submitting an order is an offer to buy the selected items. An order confirmation acknowledges receipt, but acceptance may depend on payment verification, inventory, and our ability to fulfill the order. If an order cannot be fulfilled, we will contact you and arrange the appropriate refund for any amount collected. We may limit or decline orders for lawful reasons, including suspected fraud.

5. Prices, Payment, and Taxes

The checkout displays the applicable order total and available payment options. Shipping costs, taxes, and other charges will be shown when applicable. Your card or payment provider may apply separate conversion or processing fees. We do not guarantee a particular payment method will always be available.

6. Processing and Delivery

Our standard order-processing target is 1–3 business days after successful payment confirmation. Estimated transit after dispatch is 7–15 business days, subject to destination, carrier operations, customs, and other factors. These are estimates rather than guaranteed delivery dates. Consult our Shipping Policy for further details and any checkout-specific information.

7. Cancellations, Returns, and Refunds

Please request cancellation as soon as possible, preferably before dispatch. We cannot guarantee cancellation once an order has entered shipment. Eligible return requests may be made within 30 calendar days after delivery under our Return & Refund Policy. Nothing here removes cancellation, withdrawal, refund, or other mandatory rights provided by applicable law.

8. Acceptable Use

You may not use the website for unlawful activity, interfere with its security, upload malicious code, misrepresent your identity, or infringe the rights of others. We may restrict misuse where lawful and proportionate.

9. Intellectual Property and Third Parties

Store descriptions, branding, and original site material are protected by applicable intellectual property laws. You may use the website for personal shopping but may not reproduce protected material commercially without permission. External links and third-party services may have their own terms; their availability and conduct are not entirely under our control.

10. Privacy

Personal information is handled as described in our Privacy Policy. The checkout and website may depend on service providers needed to process transactions, operate the store, and deliver purchases.

11. Disclaimers and Liability

We seek to keep the website available and information reliable, but interruptions or technical errors may occur. To the maximum extent permitted by applicable law, we are not responsible for losses resulting from events beyond our reasonable control. We do not exclude liability for fraud, intentional misconduct, or other liability that cannot lawfully be excluded. Your statutory consumer remedies remain available.

12. Changes and Applicable Rights

We may revise these terms as our operations change. The version posted when you order will generally govern that purchase unless applicable law requires otherwise or you agree to an amendment. Any dispute is subject to applicable law and any mandatory protections of the consumer's place of residence.

13. Business Information and Contact

Operating Company: Jilin Laihao Trading Co., Ltd.

Unified Social Credit Code (USCC): 91220103MAKPR2N803

Company Address: Room 1401, Building B20, Phase II, Huadacheng, East to Xiaonan Street, South to the Original Residential Community, and West to Yatai Street, Kuancheng District, Changchun

Support Email: service@fesmivo.com

Contact Phone: +86 15487264328

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

Website: https://fesmivo.com