Privacy Policy

Your Privacy at Fesmivo

When you visit Fesmivo, ask us a question, subscribe to updates, or place an order, certain information is needed to make those interactions work. This Privacy Policy explains the personal information involved, why we use it, when it may be shared, and how you can make privacy requests. Jilin Laihao Trading Co., Ltd. is the store operator and is responsible for the personal information it determines how and why to process, subject to applicable law and the respective roles of its service providers.

1. Information We Receive

Information you provide. When you order or contact us, this can include your name, email address, telephone number, billing and delivery details, products purchased, correspondence, return requests, and the information you choose to share in a contact form. If you create an account, account identifiers and related settings may be processed.

Order and transaction details. We receive information needed to confirm an order, record its payment status, handle refunds, and maintain purchase records. Payment card information is handled through the checkout and its payment-processing services; we do not need to receive your complete card number to answer an ordinary support request.

Device and interaction information. When you use the website, technical records may include IP address, browser and device characteristics, pages viewed, approximate location inferred from network information, session identifiers, and events needed for website security and operation. The exact data collected depends on the technologies active on the site and your settings.

Information from service partners. Delivery carriers, payment providers, and platform services may give us order, tracking, fraud-prevention, or transaction-status information needed to support your purchase.

2. How We Use Information

We use personal information to display products, run checkout, fulfill and deliver orders, contact you about purchases, review return and refund requests, answer customer questions, prevent abuse and fraud, maintain transaction records, troubleshoot the site, and comply with legal duties. If you choose to subscribe to promotional emails, we may also use your email address to send store news or offers, subject to the rules that apply in your region. We do not require a promotional email subscription as a condition of buying from us.

3. Legal Grounds Where Required

Where privacy law requires a legal basis, our processing may rely on performance of a contract (such as processing an order), compliance with legal obligations (such as transaction records), legitimate interests (such as securing the store and responding to fraud, balanced against your rights), or consent (such as certain nonessential cookies or promotional communications where required). You may withdraw consent where processing depends on it, without affecting earlier lawful processing.

4. Shopify, Checkout, and Service Providers

Fesmivo operates using Shopify's e-commerce infrastructure. Information entered into the store can be processed by Shopify and the service providers involved in hosting, checkout, payment processing, transaction protection, delivery, and customer communication. These recipients receive information relevant to their services, subject to applicable agreements and law. A payment provider or delivery company may also process information for its own legally defined purposes. If optional analytics or advertising technologies are enabled, additional information may be processed by the relevant service providers, subject to applicable privacy and consent requirements.

5. Cookies and Similar Technologies

The website may use cookies and comparable tools to maintain a shopping session, remember cart activity, support security, and improve site operation. Depending on the store configuration, additional measurement or marketing technologies may be offered. Where legally required, nonessential tracking is subject to the applicable consent or preference choices. You can also control many cookies through your browser, although blocking essential cookies may affect checkout or site functionality.

6. Marketing Messages and Privacy Choices

If you sign up for emails, you can unsubscribe through the link in a promotional message or by contacting us. Order confirmations and important service messages may still be sent when needed to fulfill your purchase. Where applicable law gives you the right to opt out of certain targeted advertising, sharing, or sale of personal information, you can submit a request through the privacy controls made available on the website or contact us at service@fesmivo.com. We will assess and honor legally applicable choices. We do not treat every technical transfer to a service provider as a sale of personal information.

7. International Handling of Information

Because an online order may involve infrastructure, payment services, carriers, or support activity in different countries, information can be processed outside your country of residence. Where the law requires safeguards for international transfers, we take steps appropriate to the relevant service arrangement and legal requirements.

8. Storage Periods and Security

We keep order and contact information for as long as reasonably necessary to fulfill transactions, answer support inquiries, address disputes, maintain business records, and meet legal obligations. Retention periods differ by record type and governing law; we review whether information remains needed. We use reasonable administrative and technical protections, but no website or transmission system can guarantee absolute security.

9. Your Privacy Rights

Depending on where you live, you may have the right to request access to personal information, correction of inaccurate data, deletion, a copy of certain data, restriction or objection to processing, withdrawal of consent, or an appeal against an eligible privacy decision. Some requests are subject to lawful exceptions, including transaction and recordkeeping obligations. To make a request, email service@fesmivo.com with a description of your request. We may need reasonable information to verify your identity before disclosing or changing personal information. You may also have the right to complain to a competent data protection authority.

10. Children's Privacy

Fesmivo is intended for general online shopping and is not directed to young children. We do not knowingly seek to collect children's personal information in violation of applicable law. If you believe a child has provided information that should not have been collected, please contact us so we can review the matter.

11. External Websites

Our pages may contain links to independent websites or services. Their privacy practices are governed by their own notices. We encourage you to review those notices before providing personal information outside Fesmivo.

12. Updates to This Notice

We may update this Privacy Policy to reflect changes in our services, technologies, or legal obligations. The revised text will be posted here, with additional notice when required by law. Continued use alone does not replace any consent required by applicable law.

13. Privacy Contact and Business Information

For questions or privacy requests, contact the store operator using the details below.

Operating Company: Jilin Laihao Trading Co., Ltd.

Unified Social Credit Code (USCC): 91220103MAKPR2N803

Company Address: Room 1401, Building B20, Phase II, Huadacheng, East to Xiaonan Street, South to the Original Residential Community, and West to Yatai Street, Kuancheng District, Changchun

Support Email: service@fesmivo.com

Contact Phone: +86 15487264328

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

Website: https://fesmivo.com