Return & Refund Policy
We want Fesmivo customers to understand how to request a return and what happens after an item is received. This policy applies alongside any non-waivable consumer rights under applicable law.
1. Return Request Window
You may request a return within 30 calendar days after delivery. Contact service@fesmivo.com before sending an item back. Include your order number, the item involved, and the reason for your request. For defects, damage, or an incorrect item, please describe the problem and provide photos where reasonably available.
2. Return Eligibility
For a change-of-mind return, items should generally be unused, in their original condition, and returned with accessories and packaging where reasonably possible. We will assess the condition fairly. Products that cannot legally or safely be returned due to their nature, hygiene, customization, or other valid exceptions may be excluded only where permitted by law and appropriately disclosed. Statutory remedies for faulty or misdescribed products are not affected by these conditions.
3. Return Authorization and Address
Once we review your request, we will provide return instructions and the authorized return destination if the item is to be sent back. Do not send returns to the registered company address listed below unless we explicitly instruct you to do so. Unapproved return routes can delay processing. Keep proof of shipment and any tracking number.
4. Who Pays Return Shipping?
For a voluntary return due to a change of mind, the customer generally pays the return shipping cost, except where applicable law provides otherwise. If the item is defective, damaged on arrival, or different from what was ordered, we will cover the applicable reasonable return cost or arrange another lawful remedy. We do not charge a restocking fee.
5. Inspection and Refunds
After the return is received, we will inspect it and notify you of the outcome. When a refund is approved, we will initiate it to the original payment method within 10 business days, or sooner if required by law. Financial institutions and payment providers may take additional time to post the funds. Refunds of original delivery costs, where applicable, will follow the law governing your purchase and the circumstances of the return.
6. Damaged, Defective, or Incorrect Products
If something arrives damaged, defective, or incorrect, contact us promptly with your order details. We will assess the circumstances and arrange a repair, replacement, refund, or other appropriate remedy as required by applicable law. Nothing in this policy limits your legal rights regarding nonconforming goods.
7. Exchanges
If you would prefer a different product or variation, please contact us. Exchanges depend on item availability and the relevant return conditions. If a direct exchange is not available, an eligible return and separate new purchase may be appropriate.
8. Order Cancellation
If you need to cancel, contact us as soon as possible before dispatch. Once a shipment has been handed over to the carrier, cancellation may no longer be possible, but any applicable return or statutory withdrawal rights remain available.
9. Contact and Business Information
For return instructions or a refund status update, contact service@fesmivo.com and quote your order number.
Operating Company: Jilin Laihao Trading Co., Ltd.
Unified Social Credit Code (USCC): 91220103MAKPR2N803
Company Address: Room 1401, Building B20, Phase II, Huadacheng, East to Xiaonan Street, South to the Original Residential Community, and West to Yatai Street, Kuancheng District, Changchun
Support Email: service@fesmivo.com
Contact Phone: +86 15487264328
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://fesmivo.com