Shipping Policy
At Fesmivo, we want delivery expectations to be understandable before you place an order. This policy explains how orders are processed, how delivery estimates work, and what to do if a shipment needs attention.
Order Processing
Orders are generally prepared within 1–3 business days after payment is successfully confirmed. Business days exclude weekends and applicable public holidays. Processing time is separate from time spent in transit. High order volumes, inventory checks, or address issues may occasionally extend preparation time; we will communicate material problems where reasonably possible.
Delivery Areas and Shipping Charges
Available shipping destinations and methods are determined by the options presented for your address at checkout. If no delivery option is offered, we may be unable to ship that order to the destination. Shipping charges, where applicable, are calculated and displayed before you complete payment. We do not promise free shipping unless it is expressly shown at checkout.
Estimated Transit Time
After dispatch, shipping commonly takes an estimated 7–15 business days. Actual arrival depends on the destination, route, carrier, local delivery operations, and possible customs processing. The estimate is not a guaranteed arrival date. The total period from placing an order to receipt includes both processing and transit time.
Tracking and Delivery Updates
Where tracking is provided by the carrier, relevant tracking information will be shared through the order contact details. Tracking events may take time to appear after a parcel is handed to the carrier. If your tracking record appears stalled, please contact us with your order number.
Customs, Duties, and Import Charges
Cross-border shipments may be subject to customs inspection, taxes, or import duties. Responsibility for such charges depends on the destination's laws and the terms disclosed at checkout. Any amount not collected at checkout may be charged by the relevant authority or carrier, where legally applicable. Contact us if you have questions about charges associated with your order.
Address Accuracy and Delivery Problems
Please enter a complete, correct delivery address and check it before submitting your order. If you notice an error, contact us promptly; address updates may not be possible after dispatch. If a parcel is lost, arrives damaged, or contains an incorrect item, notify us so we can investigate and provide the remedy required by applicable law and our Return & Refund Policy. Photographs of packaging and the item may be useful, but they do not replace your legal rights.
Questions About Shipping
For updates, delivery concerns, or assistance with an order, email service@fesmivo.com and include the order number. The registered company address below is a business identification address, not a designated parcel-return location.
Business Information
Operating Company: Jilin Laihao Trading Co., Ltd.
Unified Social Credit Code (USCC): 91220103MAKPR2N803
Company Address: Room 1401, Building B20, Phase II, Huadacheng, East to Xiaonan Street, South to the Original Residential Community, and West to Yatai Street, Kuancheng District, Changchun
Support Email: service@fesmivo.com
Contact Phone: +86 15487264328
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://fesmivo.com